eCayTrade help
Start with your question.
Tell us what you are trying to do, and give us the details that will help the eCayTrade team understand the next useful step.
General questions
Give us the useful context.
Include the page, ad, or account action involved. Please do not send passwords or payment-card details.
Frequently asked
A faster route to the answer.
If these do not solve it, send the form above and include the page or action involved.
How do I post an ad?
Visit Post an Ad on eCayTrade. Sign in when prompted, choose the relevant category, and add the details buyers need.
How do I edit or remove an ad?
Sign in to the account that posted the ad, then open your account’s ad-management area. If you cannot access that account, use the form above and include the account email and ad title.
Why has my ad not appeared?
Check that the ad was submitted from the correct account and that its required details were completed. If it is still missing, send us the ad title, category, and account email so the team can investigate.
How do I report a suspicious or inaccurate ad?
Use the Report an Ad page. Add the ad link or screenshots, describe the concern, and include any detail that will help the team identify the listing.
Who should I contact about marketplace advertising?
Explore Advertise with Stingray for campaign options, or visit Partner with us for eCayTrade partnership opportunities.